Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

Salary not available. View on company website.

Teleperformance SE, Flemington, North Lanarkshire

Full time
Temporary
Remote working

Posted 1 week ago, 10 Jan | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 6cbe47d45b7b40e3a918c0b2e51af4fa

Teleperformance SE

Full Job Description

Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
Helping customers that may be going through financial difficulty and debit card support
Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
Confident in following banking processes and explaining this to customer
Perks at Work - Savings Discounts/Free Online Classes
Help@Hand - Savings Discounts/Podcast/Wellbeing Recourses/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
Critical Illness - up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards - For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress - Here to support TP journey
28 day annual leave (inclusive of bank holidays), increasing with length of service
Discounted Bus Travel in Glasgow (First Bus)
No peak rail fares - travel is more afforable, at all times

A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills, with fluency in English essential
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
Confident in having customer conversations
High levels of accuracy and attention to detail
Confident in working independently
Confident in making complex decisions
Self-motivated and able to affectively problem solve
Interpersonal skills
Be driven to work towards achievable targets
Excellent numeracy skills
Previous banking/financial experience is highly desired but not essential
Previous call centre/customer service experience is essential
Values we look for you to have .
Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Direct job link

https://www.s1jobs.com/job/customer-service-specialist-lloyds-banking-group-personal-126283950