Customer Services Adviser - 101946 - 468382

Are you customer focused with a drive to deliver excellent customer service? We have a great opportunity to work within our Customer Service Team based predominantly at our reception areas within Old Viewforth and Customer First (there will be the requirement to cover other customer service areas during any periods of annual leave or absence).

You will be the face of Stirling Council and offer advice and support to your customers on all aspects of services offered. You will be proactive and willing to go the extra mile for your customers. We are recruiting for a Customer Service Advisor to work 35 hours per week during the hours of 9am to 5pm Monday to Friday.

If you wish to have an informal discussion please contact Karen Boyle on .

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. 

Job Description

Additional Salary Information

Stirling Information 

The Benefits 

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
• Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached 
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service 
• Carers Leave 
• Up to 4 weeks paid Paternity Leave 
• Access to Health & Wellbeing support 
• Ongoing opportunities for Learning & Development 
• Cycle to Work Scheme 
• Lift share Scheme 
• Car Lease Scheme 
• Technology Benefit Scheme