Customer Services Assistant

Customer Services Assistant (Fixed Term)

Salary £26,862 to £32,733 per annum, 35 hours per week

Fixed Term for 9 months – Maternity Cover 

Atrium Homes, based in Kilmarnock, is an ambitious social landlord. Our mission is to create better life chances for people by delivering quality and affordable homes in thriving neighbourhoods.

We are transforming our homes, places and the way that we work. 

Atrium is currently transforming the way that we work, and a fixed term opportunity has arisen for an enthusiastic, ambitious individual who demonstrates our values of Customer First, Stronger Together and Embrace Opportunity.

You will provide high-quality front-line customer service and administrative support to our Housing Services and Property Services teams. The successful candidate will work within a generic team providing first class, customer orientated housing management and maintenance services.  

We are looking for someone who is committed to the principles of customer care and has effective communication and interpersonal skills. 

You will be capable and enthusiastic, with the ability to balance a varied workload. But most importantly, you will have a “can do” attitude and a desire to learn. 

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you, please go ahead and apply! 

For more information, you can download an application pack by clicking the Apply button now.

Please refer to the Job Profile and Background Pack for details. 

A Basic Disclosure will be required.

Completed application forms must be returned to us by 12:00 noon on Friday 30 October 2026. Interviews will take place on Thursday 5 November 2026. 

CV’s will not be considered. No agencies please

Atrium Homes is part of the Atrium Group. The Atrium Group comprises Atrium Homes, a successful, award winning Registered Social Landlord with charitable status and Atrium Initiatives, a commercial subsidiary. Based in Kilmarnock, East Ayrshire, Atrium Homes owns, maintains and rents 1,223 affordable homes in 9 towns and 99 garages, while Atrium Initiatives delivers factoring and open area maintenance services to 1,232 owners and 775 Atrium Homes’ tenants.

Registered in Scotland SC190351 – Registered Scottish Charity SC028506 – Scottish Housing Regulator 305