Customer Services Assistant

Your new company
You'll be joining a well-established organisation within the housing sector that provides a range of services to tenants and customers across the local area. They are now looking for an experienced and approachable Customer Services Assistant to join their team, providing high-quality frontline customer service alongside general administrative support.

Your new role
As Customer Services Assistant, you will act as a key first point of contact for customer enquiries while supporting the wider organisation with day-to-day administration. The role is varied and will involve customer interaction across phone, email, live chat and face-to-face channels.Your responsibilities will include:

• Providing a professional and friendly first point of contact for customers
• Managing customer enquiries and directing queries to the appropriate teams
• Monitoring shared email inboxes and live chat enquiries
• Providing general administrative support including scanning, filing, printing and document preparation
• Processing incoming and outgoing mail
• Taking payments and issuing receipts
• Preparing customer information packs and correspondence
• Updating customer and housing information on internal systems
• Supporting meeting room bookings and general office administration
• Assisting with housing, repairs and customer engagement administration

What you'll need to succeed
You'll have previous experience within a customer service, administration or front-line support role, with strong communication skills and a genuine customer-focused approach.You will also be:

• Confident dealing with customers by phone, email and face-to-face
• Organised with strong attention to detail
• Comfortable using Microsoft Office and database/CRM systems
• Able to manage a varied workload and prioritise effectively
• A strong team player with a professional and approachable manner

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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