Customer Services Librarian- REQ02686 - 386791

North Lanarkshire Council

Customer Services Librarian- REQ02686 - 386791

£40,001 - £50,000

North Lanarkshire Council, Motherwell, North Lanarkshire

  • Full time
  • Permanent

Posted 1 week ago, 4 Jul | Get your application in now before you're too late!

Closing date: 18-07-2024 (In 3 days)

job Ref: 386791

Full Job Description


Salary - NLC11 £42,131 - £46,397

The post holder is responsible for the strategic management of library services in a designated community area in accordance with North Lanarkshire Council policies and departmental procedures and the effective strategic development, management, and review of the service-wide theme of reader development.

Key areas of work will include effectively developing, managing and co-ordinating all relevant thematic activities and resources across the authority to achieve their maximum potential, ensuring that sound customer care practices are implemented, especially in relation to responsive and efficient public services, building and developing effective partnerships within NLC, across the authority and beyond.

You must hold a degree in Librarianship/Information Science or relevant first degree plus post-graduate qualification in librarianship/Information science or equivalent and hold a chartership qualification. You must have a minimum of five years’ experience of management in the public library sector. You will have experience in dealing with the public, excellent interpersonal and communication skills and a high level of self-motivation and commitment to delivering a quality customer focussed service.

You will have staff management experience, the ability to manage devolved budgets and the ability to assist and deal with a wide range of ICT packages and platforms, including social media.

The post holder will be required to travel throughout North Lanarkshire.

The successful candidate will be subject to a criminal records check provided by Disclosure Scotland.

Work Pattern:

Monday - Friday: 9 AM till 5 PM 

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at  work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub. 

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. 

Click here to see our  Recruitment Charter. 

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. 

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. 

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. 

North Lanarkshire Council is committed to #KeepingThePromise.

This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. 

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone . 

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL