Customer Services Support

Become a Key Player in One of the UK’s Fastest-Growing Electrical Brands!

Are you driven by a passion for exceptional customer service? Do you thrive on problem-solving, building meaningful relationships, and working in a dynamic environment? If so, we want you on our team!

At FuseBox, we're not just another electrical brand; we're a rapidly growing innovator known for top-quality products and outstanding customer support. Based in our vibrant Kilmarnock Head Office, you’ll play a crucial role in ensuring our customers have an unforgettable experience every single day.

At FuseBox, we believe in empowering our team. Our commitment is to create a supportive, lively workplace where everyone can flourish, learn, and evolve with us.

Why You’ll Love Working with Us:

We don’t just offer a competitive salary; we provide a plethora of fantastic benefits, including:

• Performance Bonuses that reward your hard work.
• 28 Days of Holiday (including bank holidays) to recharge.
• Company Pension Scheme to secure your future.
• Free On-Site Parking.
• Ongoing Training and Development to help you grow.

Discover FuseBox

Founded in 2017, FuseBox has rapidly emerged as a leader in circuit protection solutions across the UK. We pride ourselves on crafting simple, reliable, and easy-to-install products that make electricians smile. With a focus on quality, innovation, and unparalleled customer experience, we’re dedicated to excellence in the electrical industry.

The Role Awaits You!

As a Customer Services Support Representative, you will be the friendly voice of FuseBox, providing our customers with a professional, adaptable, and solution-oriented experience.

Your Key Responsibilities Will Include:

• Engaging with customers through inbound and outbound calls.
• Accurately processing sales orders using SAP.
• Managing customer requests and order changes seamlessly.
• Responding promptly to emails and customer inquiries.
• Building strong relationships through stellar service.
• Efficiently resolving customer queries with a proactive approach.
• Collaborating smoothly with our internal teams to enhance service delivery.
• Supporting your team with various tasks as needed.

What We’re Looking For in You:

We're searching for a candidate who:

• Is passionate about delivering outstanding customer service.
• Enjoys helping others and finding innovative solutions.
• Thrives in a bustling, fast-paced setting.
• Exudes confidence, positivity, and resilience.
• Pays meticulous attention to detail and accuracy.
• Is highly organized and possesses excellent time management skills.
• Can effectively prioritize and multitask while being a team player.
• Has a track record of meeting KPIs and performance goals.
• Is eager to learn and grow within the company.

Essential Skills & Experience:

• Proven experience in a telephone-based customer service role.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office applications.
• Excellent organizational and administrative skills.

Desirable Skills:

• Experience with SAP (training is available).
• Familiarity with sales order processing environments.

Be Part of Something Bigger!

At FuseBox, we’re not just on a journey; we’re on the path to redefining customer service in our industry. If you’re motivated, enthusiastic, and committed to delivering extraordinary customer experiences, let’s connect!

Apply today and embark on an exciting career with the FuseBox team!