Customer Support Engineer


Customer Support Engineer


Sulzer, Aberdeen

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 28 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 429e16b797e7464889d310aa2dce920c

Full Job Description

Due to expansion within the Projects Team, Sulzer Aberdeen is currently seeking candidates for the role of Customer Support Engineer / Customer Focal Point.

In this capacity, you will identify opportunities and effectively oversee the order book for designated clients, ensuring that all projects adhere to scheduled delivery dates and achieve the agreed-upon sales and margin expectations.

This position provides substantial job satisfaction, as the Customer Support Engineer / Customer Focal Point engages with all levels of the business and significantly influences the success of the contracts within their responsibility.

Your main tasks and responsibilities :

  • Regularly update clients on work progress, promptly addressing any deviations from plans to ensure transparent communication and the opportunity to revise plans.

  • Proactively manage the Sales funnel and ensure accurate data is maintained.

  • Liaise with technical, quality, and operations teams to prioritize and progress internal activities, always maintaining high-quality standards in the best interests of both the company and the client.

  • Collaborate with the Contracts Support Expeditor to monitor and ensure the timely receipt of external services, aligning with quality requirements specified in purchase orders.

  • Utilize data from various sources to generate consistently high-standard job costings, issue tenders, and ensure compliance with company rules, Delegation of Authority limits, and negotiated terms and conditions.

  • Contribute actively to the company's strategy, analyze market conditions, and play a supportive role within the Contracts Team.

    Capable and assured in customer interactions with excellent communication, interpersonal, and organizational abilities.

  • Technical knowledge of Rotating Equipment desirable but not essential. Candidates who can demonstrate strong technical capabilities will be considered.

  • Robust commercial awareness.

  • Previous experience in a related position, encompassing roles such as Projects, Contracts, Technical, or Commercial positions, among others.

    Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

  • At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future.

    Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable

    We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.

    Come and join our story!

  • 33 days holiday (inclusive of bank holidays) + service days

  • Personal Bonus

  • Defined contribution pension scheme

  • Employee Assistance Program

  • On-site car parking

  • Access to a wide range of discounts on Everyday Shopping, Entertainment, and Lifestyle

  • Long service awards

  • Access to a local sports facility

  • Join Sulzer Aberdeen : Sulzer Aberdeen is going from strength to strength, with significant investment in the service centre and numerous career development opportunities.

    Reliable quality and delivery are ensured through a combination of in-depth technical expertise and first-class engineering facilities.

    Joining our team means being part of a thriving and forward-thinking environment where your professional journey aligns with the exciting trajectory of Sulzer Aberdeen's continued success.

    No visa or work permit support can be provided for this role.

    Have a question about the role? Reach out to Daniel Faulkner at . We are looking forward to hearing from you!