Customer Team Member

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:
You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:
- Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
- Work with your team to keep the store running smoothly
- Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
- Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
- Promote Co-op Membership and support your local community

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:
- A genuine passion for helping people and delivering great service
- The ability to work as part of a team and flexibly across a range of shifts
- An interest in retail and working in a busy store environment (experience not essential)

Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.15am opening), afternoons, late evenings (10pm closing) including at least 1 weekend shift, to be discussed at interview
30% colleague member discount in store - more benefits below, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

- Full training and career development resources
- 30% discount on all Co-op products in-store
- Flexible access to your pay as you earn it
- A pension scheme with up to 10% employer contributions
- 31 days of holiday (pro rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Cycle to work scheme
- Market-leading policies to help you through life's big moments
- Building an inclusive workplace