Depot Hire Controller - Glasgow Depot

We have an exciting opportunity for a Hire Controller to join our team within our Glasgow Depot. As the first point of contact for all incoming customer enquiries, you will liaise closely with our central office teams, onsite workshop team and suppliers to ensure that the end to end hire process for our customers is seamless. Providing critical support to the depot Manager, our Hire Controller will identify hire solutions, provide resolve and seek to maximum the utilisation of our Plant Hire fleet. Key responsibility area's include:

• Respond to all incoming customer enquires via email, telephone and face to face in a timely and professional manner


• Provide customers with product and service information and advice


• Resolve general queries in a timely and efficient manner.


• Work closely with the other departments to ensure stock availability, delivery and collections


• Develop product knowledge of hire fleet and accessories with an understanding of costs associated with transportation of products


• Produce quotations, off hires requests and quality check of purchase orders


• Build and maintain positive relations with all clients/potential customers


• Proactively identify opportunities to increase sales growth through conducting outgoing sales calls


• Be proficient in the completion of all physical and electronic documentation and administration associated with Hire, Service, Exchanges, Sale, or other related enquiries.


• Review and reconcile data on our CMS system HubSpot ensuring accurate updates are communicated to customers


• Take ownership of the depot hire process, from the initial enquiry from customer, through to the delivery for our product and all aspects in between
  
  Confident and ambitious in nature


• Previous experience in a customer facing role and/or hire desk/ (plant hire industry is advantageous)


• Effective communicator


• Highly organised and motivated


• Ability to work well with others


• Competent computer user, proficient in Microsoft office and outlook packages


• Keen to learn new skills and expand knowledge on a range of products


• Seeking career progression


• A valid UK driving license is required for this role


In addition to your skills and experience, does your work ethic align with our core values?

• Safety Conscious - Safety comes 1st in all Jarvie Plant Operations


• Collaborative - Strong individual performer, but a Team Player to help one another reach our goals.


• Dependable - Strong Team member that the Service Control team and Customers can rely on to do the right thing.


• Progressive - possess a drive to assist with continual improvement


• Responsible - we make the communities that we call home a better place
  
  With over 60 years of trading, Jarvie Plant Group Ltd is a leading family owned hire Company. Headquarters in Newbridge and additional depots across Scotland and the North West of England, we operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. We are a family business with family values focusing on delivering excellent customer service at all times.
  
  Pulled from the full job description


• Company pension


• Cycle to work scheme


• Employee discount


• Referral programme, Our company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:


• Monday to Friday working week within office hours


• Bonus Scheme


• Tailored Learning Opportunities and Learning & Development Programme


• Treat yourself with our Employee Discount Scheme


• Extra Holidays


• Employee Assistance Programme


• Cycle to Work Scheme


• Company Pension Scheme