Depot Operations Manager Scotland

The Depot Operations Manager will oversee the day-to-day management of the depot, ensuring safe, efficient operations that comply with Conquip's processes and standards. You will be instrumental in launching the depot, supporting recruitment and onboarding (with full assistance from Head Office), and embedding a strong operational culture from the outset. This is a working manager role that is highly hands-on and central to the depot's growth and success; it is not a desk-based position., Depot & Stock Operations

Manage stock control across the hire fleet and new equipment
Maintain accurate stock records and inventory systems
Analyse stock movement to identify fast-moving and growth product lines
Oversee goods-in processes, including:

Cleaning and inspecting returned equipment
Assisting with minor repairs as required
Identifying repair needs and managing job sheets
Recording labour and repair activity accurately

Customer Service & Client Support

Ensure customers consistently receive a high standard of service
Act as the local escalation point for operational customer issues
Collaborate closely with the Client Operations team to align stock availability with customer demand and sales pipeline requirements
Promote a culture of service excellence across the depot

Transport & Logistics

Ensure depot transport activities comply with all relevant legislation and standards (including FORS, where applicable)
Monitor and manage driver KPIs
Coordinate vehicle movements in partnership with the central Transport team

People Management

Take day-to-day responsibility for depot staff (excluding sales roles)
Support recruitment and onboarding of new team members in collaboration with HR and Head Office
Train, develop and motivate depot personnel
Plan and manage holiday and sickness cover effectively
Lead by example and actively participate in operational tasks when required
Deliver regular feedback, performance support and recognition
Conduct team briefings and toolbox talks as necessary

Health, Safety & Compliance

Maintain full responsibility for depot QHSE standards
Ensure compliance with Health & Safety legislation and Conquip procedures
Maintain a clean, organised and safe depot environment
Ensure all workflows align with Conquip operational processes

Key Performance Indicators (KPIs)

Efficiency and effectiveness of daily depot operations
Productivity, service levels and customer satisfaction
Compliance with safety, quality and operational standards

Proven experience in depot operations, logistics, hire, engineering or construction environments
Strong operational leadership and people management skills
Ability to work effectively in a fast-paced, hands-on role
Excellent organisational and communication skills
Strong problem-solving mindset
Confident IT user (Microsoft O365; experience with rental or asset management systems advantageous)

Desirable

Forklift licence
Experience supporting the setup or growth of an operational facility
Knowledge of transport compliance standards (e.g. FORS)

Conquip Engineering Group is a leading UK manufacturer and supplier of innovative construction equipment, supporting major infrastructure and building projects across the UK and internationally. As part of our continued growth, we are expanding our depot network and proudly opening our first Scottish depot in the Livingston area. This role offers a unique opportunity to play a pivotal part in establishing and developing a brand-new operation, with comprehensive support from central Operations, Transport, HR, and Client Operations teams. It is a hands-on, operational leadership position, ideal for someone who enjoys being present on the depot floor and leading by example.