Digital Business Analyst (Digital : Consumer / Aimee)

BT Plc.

Digital Business Analyst (Digital : Consumer / Aimee)

Salary Not Specified

BT Plc., Dundee

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 25 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1c2f80dc9ca44347a3035ae429b841b8

Full Job Description

Aimee is our EE Digital Assistant. As a Digital Business Analyst Specialist within the Aimee tribe, you will have the exciting opportunity to be involved in the rapidly growing field of Conversational and Generative AI. This role involves the shaping of the design, and contributing to our vision and strategy for Aimee, aligning with customer needs and market trends.

Your responsibilities will include delivering quality digital features and solutions for our customers. You will do this by providing functional and technical design capability within the Aimee tribe. Working to ensure that the solutions maximise the use of Generative AI and Aimee.

The immediate assignment

Be part of the transformation of our digital experiences. You'll be working with the Aimee Product Manager to design and deliver new functionality within Aimee for our customers. You'll operate at squad level, working alongside a cross functional team of colleagues, delivering world class products. You'll influence the experience of millions of customers.

You'll have the following responsibilities

  • Work with the Product Manager, Scrum team (developers, QAs, conversational designers, Scrum Master) to define and validate detailed requirements and process / experience mapping in order to facilitate effective development solutions

  • Drive the creation of solutions across work streams and technology functions to fulfil the overall objectives of the Aimee tribe

  • Work with both business and Digital stakeholders across various areas to feed into the solution design

  • Own the identification, planning, co-ordination and conducting of business analysis activities within a multi-disciplined team in all development cycle stages used within Digital to ensure customer experience, technical, financial and quality targets are met

  • Responsible for ensuring traceability is in place, showing that the customer's needs are met by the given solution

  • Own the requirements gathering to ensure they meet customer needs whilst fitting within the Digital landscape

    Due to the nature of this assignment, we are looking for demonstrated prior experience of:

  • Experience of designing customer focused digital services such as web, mobile, eCommerce and eBusiness

  • Experience working with Conversational and Generative AI

  • Stakeholder management in a large, complex organisation

  • Problem solving and analytical thinking

  • Experience of Agile (or agile / waterfall hybrid) development practices and techniques

  • Excellent presentation and communication skills

  • Good planning and time-management skills

  • Experience of working to tight deadlines

  • Conflict management and negotiation skills

  • Relationship management of both internal and external customers

  • Experience of working with teams based across multiple time zone

    BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

  • We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

    Diversity & Inclusion

    We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.

  • Competitive salary

  • 25 days annual leave (plus bank holidays)

  • 10% on target bonus

  • Life Assurance

  • Enhanced maternity leave

  • Pension scheme

  • Direct share scheme

  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

  • 50% off EE mobile pay monthly or SIM only plans

  • Exclusive colleague discounts on our latest and greatest BT broadband packages

  • BT TV with TNT Sports and NOW Entertainment

  • 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan