Digital IT Support Apprentice

QA Limited

Digital IT Support Apprentice

18000 - 18000 UKP per year

QA Limited, Old Town, City of Edinburgh

  • Full time
  • Permanent
  • Onsite working
  • Apprenticeship programme

Posted 3 weeks ago, 28 Jun | Get your application in now before you miss out!

Closing date: 26-07-2024 (In 3 days)

job Ref: MP-54130-83752

Full Job Description

Are you passionate about technology and eager to kick-start your career? Look no further! Endeavour, a leading technology partner, is seeking two enthusiastic Digital IT Support Apprentices to join their IT team in Edinburgh. Endeavour offer practical IT support to business using bespoke Microsoft technology solutions. This is your opportunity to join a growing company that already has office in Belfast, Edinburgh and Manchester.

What you’ll do:

  • Provide first-level support to internal and external clients.
  • Assist with equipment builds and support for clients.
  • Resolve user problems efficiently.
  • Monitor the helpdesk ticket queue and prioritise tasks.
  • Collaborate with the team to escalate unresolved issues.
  • Help onboard and offboard users.
  • Maintain internal equipment asset records.

Desirable skills:

  • Curiosity about technologies and concepts.
  • Excellent customer service skills (phone and email).
  • Strong written and verbal communication.
  • Positive attitude and ambition.
  • Team player with problem-solving abilities.
  • Eager to learn and share knowledge.
  • Able to meet tight deadlines.


£18,000 per annum

Working hours:

Monday to Friday, 9am - 5pm


  • Health cash plan
  • Employee assistance programme
  • 33 days paid leave (including 12 bank holidays)
  • Quarterly staff social
  • Workplace pension

Don’t miss out on this exciting opportunity! Apply now and be part of Endeavour’s journey.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!