Digital Marketing & Communications Officer

Live Borders is a charitable trust at the heart of the Scottish Borders, delivering sport and leisure, libraries, museums, arts, events and community programmes that make a real difference to people's lives. Every penny we generate is reinvested into our services and communities. We're on an exciting journey right now - new leadership, a new strategy about to launch, and a genuine ambition to grow our reach and impact across one of Scotland's most distinctive regions. We're looking for a Marketing Insight Officer to help us become a more evidence-led, customer-focused organisation. This is a new kind of role for Live Borders - and a genuinely interesting one. You'll gather and interpret data from a range of sources to build a clear picture of who our communities are, what they need, and how well we're serving them. You'll lead on customer satisfaction measurement, develop audience profiles and segmentation, and monitor trends in fitness, leisure and culture to help colleagues understand how our offer should evolve. Crucially, you'll bring that evidence to the table when services are being planned, reviewed or developed - acting as a collaborative partner who helps colleagues make more informed, customer-led decisions. The Scottish Borders is a varied and distinctive geography, and understanding its communities in depth will be central to what you do. This post sits within our newly formed Engagement team, alongside colleagues in marketing and communications, fundraising, community engagement and customer excellence. We're building something new, and there's genuine scope to shape how insight works at Live Borders.

You'll have experience in a marketing role with a focus on insight, data analysis or audience research. You'll be confident working with data from multiple sources and translating findings into clear, practical recommendations for non-technical audiences. Strong collaborative skills matter as much as analytical ones here - this role is as much about influencing colleagues as it is about crunching numbers. We know it's not always possible to tick every box. If you have the core skills and experience and you're excited by what you've read, we'd encourage you to apply. What we offer

• A strong flexible working structure (a typical week for our team has 3 days in the office, 2 working from home, with flexible start and finish times)