Digital Support Apprentice

QA Limited

Digital Support Apprentice

12000 - 12000 UKP per year

QA Limited, Dumfries, Dumfries and Galloway

  • Full time
  • Permanent
  • Onsite working
  • Apprenticeship programme

Posted 1 week ago, 9 Jul | Get your application in now before you miss out!

Closing date: 06-08-2024 (In 14 days)

job Ref: MP-54751-83905

Full Job Description

Are you looking for a role that will allow you to develop your career and earn a SCQF Level 6 qualification?  Do you want to work for a company that invests in young people?

Our client is looking for a Digital Support Apprentice to join their Castle Douglas office. They offer a wide range of services for people, including help with practical tasks such as housework, shopping and collecting prescriptions. They offer companionship and handyman services too! It's important that all aspects of the business run smoothly, and they are looking for a passionate and professional apprentice to join their office team.

Interested? Apply today!


  • Using ColdHarbour, an internal system that is used for staff rotas, managing enquiries and invoices
  • Managing staff tasks, invoices and expenses
  • Capturing data and tasks using Birdie (CRM System)
  • Maintaining health records using Citrix
  • Daily communication with care workers to ensure data is correct
  • Managing and scheduling diaries using Microsoft Outlook
  • Supporting with quality questionnaires, created on Microsoft Word then gathering feedback and creating a visual analysis using Microsoft Excel
  • Managing inbound/outbound calls and maintaining call records
  • Developing a knowledge of legislation and regulations in the care industry through research conducted via internet explorer and internal e-learning

You will need the following skills:

  • Courteous and with a professional manner
  • Excellent communications skills, with sharp attention to detail
  • Passionate, can-do attitude and desire to progress
  • Ability to work to your own initiative as well as part of a team
  • Excellent organizational skills


£12,000 per annum – this will increase to £16,000 on completion of apprenticeship

Working week:

35 hours per week, Monday to Friday 9am – 5pm


  • Funded training programme
  • Career development opportunities

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!