Digital Support Apprentice

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Why Contact Security Services?

Contact Security Services are a fully SSAIB approved security installer celebrating 15 years in business in the electronic security industry. They provide individually tailored solutions in Intruder Alarms, Wireless Burglar Alarm Systems and Home and Commercial CCTV Systems. They are now looking for a Digital Systems Apprentice to join their team in Airdrie, this learner will work towards a Digital Applications Support SCQF Level 6 Apprenticeship.

What’s involved?

Becoming an expert in the business with regards to:

• Becoming the first point of contact for customer queries, engineers and colleagues relating to any jobs and passing these onto the relevant team
• Supporting the wider team with document management using their in-house system Vantage to update records, leave notes and save updates
• Working in collaboration with the engineering team to manage their diaries by preparing letters and other suitable documents and storing these on Vantage
• You will be responsible for managing finance documents and information for each client via Sage
• Using online shared drives and client portals to update the database with information daily
• Using Excel to run financial reports in regards to current jobs
• Co-ordinating diaries and working to timeframes assigned by manager
• Using Microsoft packages as part of your daily routine you will be updating spreadsheets and emailing with Outlook

What do they need from you?

• Excellent attention to detail
• Great communicators who listen to and understand our customers
• Team players with a genuine passion for delivering amazing customer service
• Fast-paced learners who enjoy variety and can embrace change

Salary: £19,000 - £21,000 per annum

Working hours: Monday to Friday, 9am - 5pm

Benefits: 

• Pension scheme
• Employee discounts

Future prospects:

You will have the chance to continue to develop through the company and progress within your role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.