Disability Confident Leader

As a train delay attributor, you'll be passionate about providing great customer service so that when trains are delayed, passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays. Our Train Delay Attributors liaise with signalling and other rail industry employees as necessary to establish the cause of delays of all trains operating within a designated geographical area. They also create incidents and attribute delays in the 'TRUST Delay Causation' system so they are correctly coded to the root cause - monitoring that each delay is validated through the agreed procedures to the national standard. As part of the application process, all applicants are required to complete some pre-screening questions. These questions require time and concentration so please prepare for this accordingly, ensuring that you read each question carefully before responding.

As a Train Delay Attributor you'll record, report and support solutions around train delays on your part of the rail network, helping to keep millions moving every day. You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace. When delays happen, you'll build an accurate picture of the reasons behind them. Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information. Your skills matter You don't need rail experience, but you do need to show how your transferrable skills meet the following.

• Data skills - You'll need strong analytical skills and be confident in working with data.
• People skills - You'll be able to build strong working relationships and manage different stake holder requirements.
• Agility - With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility.
• IT skills - You'll be using bespoke IT systems and Windows based applications and so you'll be confident in using technology.
• Confident decision making - making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make.
• Operations knowledge- The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
• Presentation skills - Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely
• Shift working - this role involves shift working and to you'll be willing and able to work on a shift basis. This role involves day, night and weekend working.
Essential Criteria · A good general standard of education, with the ability to communicate clearly and concisely, both verbally and in writing · Geographical knowledge of the route · Knowledge of Windows based applications and Computer Systems · Knowledge of railway and infrastructure operation · Strong commercial awareness · Flexible and enthusiastic attitude · Ability to communicate effectively · Good knowledge of train services operating within route · Meet the required benchmark for application screening questions Desirable Criteria · Knowledge of Performance Management Computer Systems · The ability to analyse and interpret data · Railway industry or higher education qualifications · Appreciation of Railway Rules and Regulations · Awareness of Template Schedule 8 and RT1 customer/supplier contracts · Awareness of Network Rail personnel policies and procedures

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. If you're ready to make a real difference, we'd love to hear from you! Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

You can visit for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please contact . All offers of employment are conditional upon satisfactory completion of pre-employment checks. Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their to safety in their application. Network Rail Benefits - All applicants must complete and pass the pre-screening questions in order to be considered for this vacancy. We are potentially recruiting for multiple positions. Grade: SUP.5 Salary: £45,344