Disputes Case Handler

Anderson Knight

Disputes Case Handler

£23000 - £25000

Anderson Knight, Finnieston, Glasgow City

  • Full time
  • Permanent
  • Hybrid working
  • Immediate start

Posted 3 days ago, 10 Jun | Get your application in today.

Closing date: 03-07-2024 (In 19 days)

job Ref: MD01

Full Job Description

Anderson Knight is partnering with a leading organisation in the financial services industry to recruit a dedicated Complaints Resolution Handler. This role reports directly to the Complaints Team Leader and is crucial in ensuring that customer complaints are resolved efficiently and in compliance with company policies and procedures.


Working Hours:

  • Monday to Friday: 08:00 - 20:00
  • Weekends: 09:00 - 18:00

Shifts are allocated on a rotational basis to ensure service coverage during these hours. Flexibility is required, and hybrid working is available upon completion of 5-6 weeks of training.


Key Responsibilities:

  • Efficiently log, manage, and resolve customer complaints.
  • Take ownership of an assigned caseload, managing complaints through to resolution.
  • Handle complaints from start to finish, escalating issues when necessary.
  • Adhere strictly to internal procedures and processes.
  • Maintain high standards of professionalism and customer service.
  • Collaborate with internal departments to facilitate resolution.
  • Provide regular updates to customers on the progress of their complaints.
  • Proactively identify trends and contribute to prevention strategies.

Requirements:

  • Previous experience handling complaints from start to finish.
  • Strong written and verbal communication skills.
  • Excellent attention to detail.
  • Ability to build and maintain relationships with customers and colleagues.
  • Join us in a role that not only challenges you but also rewards you with opportunities for professional growth and hybrid working arrangements. Apply today to become an integral part of a successful team.