Duty Manager


Duty Manager


Sodexo, Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 7 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: e226877f0e98464c955709e1d2cb7922

Full Job Description

Sodexo has a great opportunity for an experienced Duty Manager to join our established team working with our clients based in Edinburgh.

Joining our team at their prestigious 8 floor site opened 24 hours day on Princes Street, you will effectively manage the Sodexo team and to ensure that exemplary facilities services are provided across the site and deliver operational excellence across all Sodexo services, including cleaning, security and general facilities services.

The Duty Manager will work as part of a team ensuring high standards of service, customer satisfaction and contract retention. To comply with Sodexo procedures, Health and Safety and all legislative requirements as well as taking responsibility for ordering materials, managing invoices, effective stock control mechanisms and collection of income in accordance with agreed policy and be responsible for all aspects of Health and Safety and the Environment on work activities to ensure actions comply in accordance with statutory and contractual requirements. Completion to the standards of; Risk Assessments, COSHH Assessments, Vehicle Audit/Inspection and other H&S compliance and safety expected activities

You will need to work a range of shifts to ensure sight of operations at different points of each day are managed & supported to comply with the Company's Quality Assurance and Health & Safety Procedures at all times to ensure that all work is undertaken in accordance with the industry's best practices. You will also undertake any other duties that may be required for the effective operation of the catering and cleaning services

Experience and knowledge requirement for this role:

  • It is essential that you have a pro-active attitude and can be flexible in relation to duties and working hours.

  • The job also requires someone who can demonstrate that they have strong organisational & planning skills and the ability to prioritise and manage their time effectively

  • The candidate must be able to work effectively without close supervision and must possess strong relationship management skills.

  • The ability to communicate clearly is essential

  • Demonstrable success in developing and delivery stock control mechanisms

  • Experience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit margins

  • Experience of hard services building systems

  • Experience of delivering financial targets

  • Experience of customer service and in particular customer relationship management

  • IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems

  • Excellent awareness skills

  • Key Stakeholder Management

  • Customer service excellence & Five Star Delivery

  • Employee engagement

  • Financial Growth

    Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you.

  • In addition, we offer:

  • Flexible and dynamic work environment

  • Competitive compensation

  • Flex benefits

  • Wide range of Employee benefits

  • Access to ongoing training and development programs

  • Countless opportunities to grow within the company

  • About Sodexo

    At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

    We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

    We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

    We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

    Ready to be part of something greater?, Salary £35,000 - £37,000 and a range of excellent employee benefits