Duty Manager

As a Duty Manager at Crerar Hotels, you will be a key presence on the floor, warmly welcoming guests and ensuring seamless daily operations. You will support departmental leaders, step in where needed to maintain high service standards, and oversee financial tasks during your shifts. You'll engage with VIP guests, event organisers, and visitors, ensuring their needs are met while effectively communicating important details to staff. Handling guest concerns efficiently, you will act as an escalation point in the absence of senior management. You'll also lead in emergencies, conduct venue walk-rounds for security and presentation, and ensure smooth handovers between shifts. Additionally, you will manage guest requests, assist with alternative accommodation if needed, and oversee venue set-ups, maintenance issues, and promotions to enhance the guest experience., Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily. 2. Talent development We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry. 3. Shaped by our values

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District., Thainstone House has a rich history, dating back to the 18th century. Once a grand private home, it's now an elegant Aberdeenshire hotel where guests are welcomed with warmth and traditional Scottish hospitality. Because the team at Thainstone House are on a mission: to create memories that last a lifetime. We're highly motivated, driven to succeed and focussed on making our guests' journey the best it can be. Of course, we also like to have a good time along the way. Standing proudly in acres of its own woodland, Thainstone House is less than 10 minutes' drive from the small town of Inverurie. The locals are polite, humble people - the kind who appreciate the Scottish produce available in their independent shops, lovely restaurants and great bars. Inverurie offers all the amenities of modern life, too. It's well connected, with direct trains running regularly to Aberdeen, taking just 25 minutes, as well as to Inverness. Aberdeen airport is only 20 minutes' drive away, with flights across the UK and to a handful of European destinations.

At Crerar Hotels, we truly value our team, and that's why we offer:

• Wagestream - Get instant access to your earned wages when you need them.
• YuLife - Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo - Our brand-new communications platform keeps you connected and engaged.
• Career Development - We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular, Salary/BenefitsCompetitive Salary + extensive benefits package + service charge up to £2000 per year