Entry Level Medical Administrator

THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK., A friendly, supportive medical practice based in Edinburgh is looking to appoint an enthusiastic and motivated Modern Apprentice in a Medical Administrator role.

This job will involve reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required and liaising with staff and external agencies.

This opportunity is for a Modern Apprenticeship on a 14 month contract but the Practice would be open to offering a permanent role for the right candidate on completion of the Apprenticeship.

Responsibilities Include

Processing requests for appointments and prescription requests

Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition

Initiating contact with and responding to, requests from patients, team members and external agencies

Administration of patient records

Inputting data into the patient's healthcare records as necessary

Managing all queries as necessary in an efficient manner

Carrying out system searches as requested

Maintaining a clean, tidy, effective working area at all times

Monitoring and maintaining the reception area and notice boards

Supporting all clinical staff with general tasks as requested

Monitoring of stationery supplies

Contribute ideas and suggestions to the smooth running of the reception and administrative functions

Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout.

You will have the opportunity to learn about different aspects of a medical administrator role and about the importance of confidentiality.

You will learn how to communicate with team members, patients and external partners to provide a high level of customer service.

Have you recently left school?

Are you interested in starting a career in administration?

Do you want to earn money while you learn on the job and work towards a Level 6 Business and Administration SVQ?, The most important thing is that you are motivated, keen to learn and good at communicating with a range of people. You need to be confident to respond to challenges and patient queries.

National 5 qualifications- particularly in English, Mathematics and Business and Administration- desirable but not essential

Good communication and interpersonal skills are important

Previous customer service experience is desirable but it is essential that you have an understanding of good customer service

Enthusiasm and a 'can do' attitude is key- you should be willing to learn and work hard

Ability to work well as part of a team

Time management is key- you will be part of a busy GP Practice team and will have to manage your time between your duties and your SVQ work

Ability to maintain confidentiality when working with sensitive information