Executive Head Housekeeper


Executive Head Housekeeper


Cameron, Arden, Argyll and Bute

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 26 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c0106d39580d49939a95c290526264d1

Full Job Description

Reporting to the Director of Operations as Executive Housekeeper overseeing a large team of 30+ you will be responsible for ensuring that our luxury suites and bedrooms are cleaned and presented with exemplary 5 star standards which will exceed our guest's expectations every time.

Some of the key things you will be doing over your working week:

  • Opening checklists

  • Daily briefings and task allocation

  • Daily audits of all operational standards

  • Organising Suite amenities and VIP requests

  • Orders of linen, cleaning materials and guest supplies

  • Providing hands on operational support where necessary (cleaning rooms, stocking trolleys, room checks, turndown service)

  • Liaison with maintenance on remedial actions required

  • Handling guest feedback

  • Managing lost property

  • Auditing of H&S standards

  • Recruiting, inducting, training & developing employees, 1:1s and Appraisals

  • Creating weekly rotas, managing holidays and other leave

  • Stocktakes, budgets and control of wages

  • Creating reports, and analysising performance


    We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.
  • People who want to achieve great things - your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.

  • People who are naturally friendly - who genuinely care about our guests and the service they receive.

  • People who will always go beyond what our guests expect from us to make their stay a special and memorable one.

  • People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.

  • People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

    Degree/HND or equivalent experience in Hospitality or related field

  • Recent experience of working at a senior level within housekeeping in a 4/5 environment of a similar size

  • Excellent interpersonal and communication skills

  • Keen organisational skills and attention to detail essential

  • Strong IT skills with knowledge of Microsoft Office, and hotel management systems such as procure Wizard/ResDiary/Fourth also beneficial

    Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

  • Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

    Here's what to expect when you work as part of our team:
  • Free meals when on duty, in our team cafes

  • Pension scheme and Wagestream financial services

  • Long service awards involving recognition with high street shopping vouchers and overnight stays

  • Enhanced holidays with long service

  • Free Leisure Club Membership, with friends and family discounts

  • Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline

  • On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products

  • Lifeworks App - lots of discounts on everyday purchases, with brand that you love

  • Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers

  • Free parking

  • At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.