Facilities Manager

Location: Nottingham (primary location) oversight and travel to Edinburgh, Exeter and Dublin (monthly/quarterly), The Facilities Manager will oversee day-to-day activity at our client's UK&I Regional offices and support the Regional Facilities Manager in ensuring JLL IFM contract delivery is achieved. The Facilities Manager is responsible for assisting in all aspects of client satisfaction, contract delivery, management of all hard and soft services, financial management and leading the JLL team where applicable. What this job involves

• Promoting high level of satisfaction among client users by promptly responding to their service requirements.
• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery.
• Responsible locally for Building Management Systems, PPM Schedules, CAFM System, EHS and Quality Compliance.
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.
• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents, and all FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service.
• Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations.
• Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers.
• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation, and working closely with the Health & Safety Manager.
• Manages the key vendor relationships to ensure the delivery of services are aligned to the statement of work and ensures compliance with key deliverables.
• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that JLL post room functions are delivered in a timely efficient and customer orientated fashion in alignment with local requirements.
• Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO's, invoices and budgeting
• Ensures the whole FM delivery team works with a constant focus on delivering exceptional client and customer experience.
• Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Drive LSEG specific initiatives such technology rollouts, benchmarking, best practices etc.
• Support account initiatives such as user experience programmes, JLL system rollouts, regional training programmes/workshops and others as appropriate, through driving implementation and consistency across your portfolio.
• Hire, attract and retain a team of top talented employees and to ensure company standards are met.
  
  Experienced in the management of total FM services, preferably with experience of self-delivered engineering services contracts.
• Able to build and maintain strong client relationships.
• Experienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environment.
• Experienced in financial management and budgeting while identifying cost savings/avoidance.
• Advanced in Microsoft Office (Excel, Word, and Outlook).
• An excellent communicator including presentation and negotiation skills.
• Able to manage multiple projects and priorities.
• Able to network at all levels within the organisation.
• Flexible and adaptable to changing business requirements is a perquisite for this role.
• Able to display initiative, confidence, and professionalism in all dealings.
• Prepared to be on call and work out of normal working hours where applicable.
• Experienced delivering combined services facilities management contract in a client site.
• Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.