FHR Officer

The successful candidate will specialise in Housing Access & Homelessness, contributing to ongoing projects and providing advice & support to Area teams, FHR Partners and Homelessness Services.
As a Fife Housing Register Officer, you will be responsible for:
Accurately assessing Fife Housing Register applications in line with FHR policy, processes and guidance within the legislative framework.
Investigating and gathering supporting information for applications and contacting current and former landlords across tenures.
Providing support and advice to applicants, colleagues and partners.
Carrying out Active Housing List Management duties to maintain the Fife Housing Register.
Assisting and supporting applicants in applying for housing as required, responding to applicants in writing or verbally.
Assisting in the development and implementation of systems, guidance, policies, procedures and action plans.
A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for., Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our behaviour framework for more information.
Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

Educated to SCQF level 6, which includes Highers or SVQ level 3 or equivalent, preferably in housing, care or related discipline.
Experience of carrying out an assessment of information and accuracy of information with knowledge of how to do this against a set criteria.
Case/project management skills.
Experience of partnership and multi-agency working.
Time and workload management skills.
Knowledge of Housing systems and/or good IT skills.
Ability to provide a regular and effective service.
Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
You will be able to demonstrate: -
A knowledge or understanding of Common Housing Registers.
Knowledge and awareness of national housing initiatives, housing regulation and housing legislation
Knowledge or experience of managing customer information
Communication skills
Team working skills
An ability to support transformational change and innovation as part of service development