Financial Customer Service Apprentice

Job purpose: We have a fantastic opportunity for school leavers / young people looking to start their career in the Financial Service sector, working towards completing a recognised qualification.

Opos Limited is a Dumbarton-based debt collection agency, established in 2008, working on behalf of clients across the UK. The name stands for “Our People, Our Systems”. You will speak with customers by phone and in writing, help them understand their account and agree affordable ways to repay, while treating every customer fairly and with respect. Full training will be given.

What you will get :

What will I learn? As well as working towards your Modern Apprentice qualification in Providing Financial Services SCQF Level 6, you will be fully trained to carry out the following:

• Customer service and communication skills

• Handling inbound and outbound calls confidently

• Supporting customers, including those in vulnerable circumstances

• Using computer systems and keeping accurate records

• Understanding of rules and regulations in financial services

• Teamwork, time management and working to targets

What qualifications or qualities are required? No formal qualifications required – English and Maths are an advantage

• Good communication skills and a friendly, polite manner

• Patient, calm and able to listen

• Basic computer skills

• Reliable, organised and willing to learn

• Happy working in a busy, phone-based office