First Response Administrator

Personal Injury Claims First Response Unit: Glasgow

Gildeas is a fast paced, independent and modern law firm with offices in central Glasgow and Edinburgh. We specialise in pursuer personal injury. Due to expansion of our Glasgow office, we are currently recruiting for the following position:

Located at: 83 West Regent St, Glasgow, G2 2BA.

Salary: up to £25,000 per annum, depending on experience.

Working pattern: Full time, office based. Hours are typically Monday - Friday, 9.00am - 5.00pm but may be subject to alternate working patterns on occasion.

About the role:

At Gildeas, we offer an exciting and challenging environment to build a future career in law. You will be fully supervised and supported throughout. Our First Response Team are the first line of contact for all incoming enquiries, responsible for the triage and processing of initial credit hire and personal injury claims.

As a member of the First Response Unit, expect that:

• You will be the immediate point of contact for new clients, taking detailed information from clients and ensuring accuracy of information.
• You will learn how to input data onto our case management system, onboarding clients and providing support in the initial file set-up.
• You will obtain client instructions to act via electronic signature software.
• You will make outgoing calls and answer, screen, and forward incoming phone calls.
• You will scan, name and save correspondence and documents to our case management system.
• You will provide accurate information in-person and via phone and email, complying with GDPR and all relevant data protection guidance.
• You will have the opportunity to develop client relationship skills, encouraging a rapport with clients and other stakeholders.

The successful candidate will be required to obtain a Disclosure Scotland certificate.

About you:

The successful candidate should:

• Be proactive and have a can-do attitude.
• Conscientious with excellent attention to detail.
• Be able to work as an individual and as part of our close-knit team.
• Communication with injured clients is integral to the role. The ideal candidate will value the client experience and be an effective communicator.
• Be proficient in Microsoft Office suite but particularly Excel, Word, Teams, and SharePoint. Experience with 3CX and office equipment would be advantageous.
• The ideal candidate will have excellent organisational skills, with the ability to multitask and prioritise tasks effectively.

Experience in a prior administrative, call centre, motor industry or legal environment would be beneficial but is not essential. Full training can be provided to suitable candidates interested in a change of career direction.

About Gildeas Solicitors:

We began as a small firm when James Gildea set up his own practice in Baillieston, Glasgow in 1989. In 2001, we had grown and expanded to open offices in Edinburgh, and by 2019, we acquired our sister firm, Fulton’s Solicitors.

Over the years, we have grown into a modern firm with over 60 employees and today the Gildeas name encompasses a network of legal services. Our expertise covers a range of accidents and injuries, from road traffic accidents, dog bites, accidents at work, in public, and medical negligence. Staying true to our founding values, we believe in proudly providing a tailored approach which puts our clients at the heart of everything we do.