Floor Manager (Coach) - East Kilbride

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers



• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere


• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)


• Identifying and improving areas based on feedback given by consumers


• Being a brand ambassador for NIKE's initiatives including training your team


• Ensuring that the store complies with all NIKE standards and guidelines


Cooperating with your business partners across stores and HQ
Our Coaches specialize in one business area but will support cross-functionally
COMMERCIAL


• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards


• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards



• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.


• Being responsible for monthly initiative launches


• Using our reporting tools to make the best commercial decisions Achieving accurate inventory to fulfill digital orders, Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)


• Leading team Engagement on NIKE Community Ambassador activities


• Partnering with senior store leadership, you will oversee the hiring processes including onboarding


• Being responsible for store scheduling, Leading by example and the delivery of our sales floor service and bring the consumer journey to life


• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers


• Completing specific training and share completion with athlete services


Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get


• A passion for NIKE and/or love of sport


• Some experience in retail and/or leadership positions


• Very good command of English language (written and spoken)



• Experience and competency in serving exceptional consumer service


• Ability to coach and develop a strong team


• Strong focus on communication Flexibility to work in shifts and on weekends
  
  Become a Part of the NIKE, Inc. Team


NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Nike East Kilbride is looking for a Floor Manager (Coach) to join our team and provide world-class service to the consumer, NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete
• in the world.
  
  Pulled from the full job description


• Company pension


• Employee discount, Attractive salary that evolves with the market and experience


• Opportunity on receiving monthly bonus payments


• Attractive online and in-store employee discounts


• Attractive Benefits Package, Pension & Share scheme


• Exciting development and career opportunities


• Regular training on leadership, sales and products


• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)


• Staff dress to represent NIKE and foster our team spirit


• Access to sports activities Opportunities to participate in unique NIKE moments, Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.

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