FM Assistant

The FM Assistant supports the safe, secure, compliant and high-quality delivery of print, reprographics and mailroom services. Working under the direction of the Print, Mailroom & Reprographics Services Manager, the role undertakes daily operational activities, maintains accurate records and provides a professional service to colleagues and stakeholders.

The postholder will handle documents, mail, equipment and service information with care and confidentiality; complete defined quality checks; use Microsoft 365 and relevant FM or service systems accurately; and escalate risks, errors, equipment faults or service delays promptly.

The role contributes to business continuity, cost control, brand compliance, customer satisfaction, and continuous improvement, while operating within agreed procedures, service levels, safety requirements, and delegated authority.

This role can only be done from the Print Management Centre, there is no option to work from home, as all equipment is on stand alone networks and can only be operated within the centre

You will

Deliver a high-quality print, reprographics and mailroom service, managing printing, copying, scanning, binding, post, courier and distribution requests accurately and within agreed service levels.

Operate print and mailroom equipment safely and efficiently, carrying out routine checks, fault reporting, stock replenishment and general housekeeping to maintain service continuity.

Ensure all work meets quality, brand and customer requirements through robust quality control checks, version control, proof-reading and adherence to approved templates and guidelines.

Protect sensitive and confidential information by following information security, data protection, secure handling, storage, distribution and disposal procedures at all times.

Provide excellent customer service, building strong relationships with colleagues, customers, suppliers and couriers while managing enquiries, expectations, priorities and service issues professionally.

Maintain accurate records, system updates, stock controls, recharging information and compliance documentation, while supporting continuous improvement, safety standards and business continuity activities.

Previous experience in customer service, administration, mailroom, print, reprographics or document services environments, with transferable operational skills and a customer-focused approach.

Competent in Microsoft 365 applications, including Outlook, Teams, Word, Excel and SharePoint, with the ability to quickly learn new systems and processes.

Strong attention to detail, with excellent literacy, numeracy and proof-reading skills to ensure accuracy and quality standards are maintained.

Able to follow structured processes, maintain accurate records and handle confidential and sensitive information with discretion.

Excellent communication and organisational skills, with the ability to manage competing priorities, meet deadlines and build effective relationships with stakeholders, colleagues and suppliers.

Experience or awareness of print and mailroom operations, stock control, quality checking, GDPR and information security requirements; a full UK driving licence is advantageous where travel is required.

SSEs purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

Over 14,500 brilliant people work together to power change at SSE. Our Human Resources (integrated Services) teams help make sure they're getting and giving their best. They design the people strategies that make SSE a great place to work. And they empower our teams to meet the demands of our business today, and tomorrow.

Salary: £30,684 - £36,666 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time, Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.