Food Experience Host

The Campus is an urban playground where we create safe, inclusive and memorable experiences for colleagues, clients and visitors.

As a Food Experience Host, you will play a key role in bringing this vision to life by delivering exceptional hospitality experiences across a variety of environments, including bars, cafés, events and hospitality spaces.

Combining excellent food and beverage service skills with a customer-first mindset, you will create meaningful interactions, build strong relationships and contribute to a culture of diversity, community, learning and innovation.

Whether acting as a mixologist, barista, host or event support, you will ensure every guest experience is engaging, welcoming and delivered to the highest standards while supporting a collaborative 'One Team' approach across the Campus.

The Role

Deliver outstanding customer service, creating engaging and memorable experiences for all guests.

Welcome customers warmly, process orders, and prepare and serve food and beverages to the highest standards.

Operate across a variety of hospitality environments, including bars, cafés, events and meeting spaces.

Maintain excellent standards of cleanliness, presentation, food safety and health & safety in all front and back-of-house areas.

Build product knowledge and confidently recommend food and drink options to customers.

Anticipate customer needs and proactively resolve service issues.

Conduct quality checks to ensure all food and beverages meet required standards before service.

Promote a collaborative "One Team" culture and support colleagues across the wider Campus operation when required.

Follow food safety procedures, allergen controls, labelling requirements and health & safety practices.

Champion colleague wellbeing, engagement and positive working practices.

Previous experience within premium hospitality, restaurants, bars, events, private members' clubs or similar customer-focused environments.

Strong food and beverage service skills, with bar, cocktail, barista or hospitality experience desirable.

A passion for delivering exceptional customer experiences and creating memorable service moments.

Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.

A proactive, enthusiastic and adaptable approach with the ability to work across multiple service areas.

Strong attention to detail and commitment to maintaining high quality and safety standards.

IT literacy and confidence using workplace systems and technology.

Ability to identify, resolve and escalate issues effectively while maintaining excellent service.

A team-focused mindset with a commitment to inclusion, collaboration and continuous improvement.

A genuine passion for hospitality, customer care and creating a welcoming environment for everyone.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.