Front of House Manager
The Caledonian Edinburgh, Old Town, City of Edinburgh
Front of House Manager
Salary not available. View on company website.
The Caledonian Edinburgh, Old Town, City of Edinburgh
- Full time
- Permanent
- Onsite working
Posted 6 days ago, 24 Oct | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: a7b12e58d86941189426943fa58808e8
Location ref: Old Town, City of Edinburgh
Full Job Description
Front of House Manager to lead daily operations and inspire exceptional service from arrival to departure.,
- Lead Front Office operations in line with luxury service standards
- Support strategic objectives and act as senior cover when required
- Drive guest satisfaction, team engagement and operational excellence
- Ensure smooth arrivals, departures and occupancy performance
- Champion brand standards and service culture, Supervise Front Office teams and daily shift execution
- Manage room allocation, occupancy and overbooking levels
- Resolve guest feedback proactively and professionally
- Coach, develop and support team performance and succession
- Ensure financial accuracy, security and policy compliance
An experienced Front Office leader with luxury hospitality expertise - Guest-focused, composed and confident in decision-making
- Strong people manager with coaching and performance leadership skills
- Organised, commercially aware and operationally confident
- Adaptable and resilient in a dynamic hotel environment
Competitive Salary+ Bonus - Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues - The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Pension enrolment
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality! Why Join Us At The Caledonian Edinburgh, you'll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh's most iconic hotels. Learn more: www.klarenthospitality.com/careers