Fundraising Officer, Major Donor Administration

KEY RESPONSIBILITIES

Working within the Major Gifts team, you’ll;

1. Be the first point of contact for Major Gift fundraising enquiries and correspondence, and either respond direct, or field to colleagues as appropriate. As first point of contact your approach, tone and demeanour are critical to establishing positive relationships with key supporters.

2. Management of major gift fundraising email inboxes, ensuring responses are made efficiently and in a timely manner.

3. Ensure Major Gift pledges and received are correctly coded in the CRM, and the donor records updated, and next actions assigned as necessary for follow up. 

4. Ensure donors are promptly thanked by preparing highly tailored letters on behalf of team members, maintaining the best standards of donor care. 

5. Informing colleagues across the Trust when restricted donations are received. 

6. Liaise with colleagues across the Trust to research activity for populating proposals, reports, letters, and general communications. 

7. Assisting in the regular communications plan including monthly e-bulletins sent out to donors to keep them informed of our work 

8. Assisting in the preparation and fulfilment of postal mailings to donors and prospects, which take place throughout the year

9. Liaising with suppliers as required to support delivery of our Major Gifts programme.

10. Assist in the streamlining of the database as required by the Major Gifts team and wider Fundraising team. 

11. Working with the Major Gifts Manager, and fellow fundraising colleagues efficiently use the database to plan guest lists, record attendance, and manage responses and correspondence. Additional events administrative tasks may be required. 

12. Working with the Major Gifts Manager, and with colleagues in the wider fundraising team to assist in developing and maintaining an excellent knowledge of high value donors and identifying new prospective supporters. Carrying out this activity, according to fundraising best practices.

13. Coordinate next steps and with support of the Manager and Executive utilise the CRM to assign actions that are required of Trust colleagues to ensure continuity, urgency, and deepen our relations with high value donors. 

14. Working closely with Fundraising Operations use the Trust’s finance system to arrange payment of suppliers, and ensure the effective recording, and thanking of donations made to the Trust. 

15. Lead on ensuring the Major Donor Team’s administration and correspondence is recorded in our CRM to ensure accurate records are kept, and effective donor journeys are delivered, while adhering to the Data Protection Act. 

16. Assist in writing and recording correspondence to be sent to Major Donors, requiring accuracy and care in preparing. Communications may be in form of letters, written proposals or ebulletins. 

17. Provide mutual administrative support to colleagues across the team to cover absences. 

18. Maintain and enhance your personal knowledge, skills and networks to ensure best practice and excellent major donor development and care by playing an active role in the appropriate professional bodies and internal organisational groups.

19. Represent the charity at events as required. 

20. Be flexible, with a willingness to work non-traditional hours and be available to travel in the UK.