Groups & Events Executive

As a Groups and Events Executive, you will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets. Given the nature of this role it's important that you have some Groups, Meeting & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you! Your main responsibilities as a Groups and Events Executive will be:

• Liaise with clients to ensure that accurate details for each event & reservation are obtained
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• Establishing client requirements and identifying how the hotel can facilitate their needs
• Responding to all M&E enquiries in-line with company standard
• Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
• Accurately inputting all enquiries into Sales and Catering system
• Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
• Actively working as part of a team to achieve the department objectives and budget
• Actively consider prevention, recovery, and investigation of any complaints
At IHG, we believe there's Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

A fantastic opportunity for a Groups and Events Executive to join our Cluster Commercial Office at InterContinental Edinburgh the George and Kimpton Charlotte Square Hotel on a Full-Time contract! We are offering £28,731.51 salary, plus a 10% half-yearly bonus of annual base salary. At Kimpton, we are all about being yourself - we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy.,
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
• Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores - all the way from retail to cinema
• Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!