Guest Experience Advisor - Bridgend

Guest Experience Advisor - Bridgend Company Description We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet in Bridgend! This is a permanent position for 10 hours per week. Job Description This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. What Youll Be Doing... Actively engage with guests, addressing inquiries and resolving any issues. Embrace a culture of everyone leaves happy by consistently adopting a positive, proactive and professional approach. Promote additional products and services, meeting targets, and delivering a positive experience for all guests. Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand. Ensure accurate and timely completion of all administrative tasks, such as online gift card orders. Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information. Promote a collaborative working environment, prioritising the guest in all endeavours. Qualifications

You'll Bring ... Exceptional people skills and genuinely enjoy exceeding guest expectations. The ability to thrive in a fast-paced setting with customer facing and admin task. Proactiveness, with theability to make things happen. Proficient IT skills including email, Word and Excel. Fluent proficiency in written and spoken English. Any additional language skills would be an advantage. Flexibilityabout in working hours to accommodate the full trading hours of the centre on a rota basis. Additional Information Youll receive a competitive base salary, per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more. Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation. Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career. Over