Guest Relations Coordinator

We are seeking a skilled Guest Relations Coordinator to manage all guest interactions and property maintenance communications for our company. The ideal candidate will have a strong background in customer service, be adept at handling complaints and stressful situations, and possess excellent organisational and time management skills.,

• Manage all guest communications through online platforms and telephone.


• Handle maintenance requests efficiently and liaise with our contractor team to ensure all needs are met promptly.


• Respond to all guest reviews, identifying areas for improvement and updating our systems with actionable notes.


• Oversee the scheduling of cleaning services and maintain detailed records for specific properties.


• Ensure all processes and communications are streamlined and up-to-date
  
  Proven experience in customer service or a similar role.


• Exceptional organisational and time management skills.


• Strong ability to remain calm and effective in high-pressure situations.


• Excellent communication skills, both verbal and written.


• Experience with property management software, desired but not essential., drivers license & access to a vehicle for work (required)
  
  Pulled from the full job description


• Company pension


• Employee discount


• Gym membership


• Sick pay, Competitive salary and comprehensive benefits package.


• Opportunity to be part of a supportive and dynamic team.


• Professional development and growth opportunities.


Job Types: Full-time, Permanent

Pay: £25,000.00 per year,
• Company pension


• Employee discount


• Gym membership


• Sick pay


Schedule:

• Day shift


• Monday to Friday


• Weekend availability