Head Housekeeper

The Head Housekeeper is responsible for leading and managing all housekeeping operations to ensure exceptional standards of cleanliness, presentation, and maintenance across guest rooms, public areas, and back-of-house spaces. This role is critical in delivering outstanding guest experiences, maintaining operational efficiency, and ensuring effective cost control, while upholding all company policies and compliance requirements., Housekeeping Standards & Guest Areas

• Ensure guest rooms and public areas are cleaned, inspected, and maintained to company standards
• Organise daily cleaning schedules to minimise disruption to guests
• Ensure bedding and linen changes are completed in line with procedures
• Carry out regular checks and address issues promptly
• Handle guest feedback and reasonable requests in a professional manner
• Follow lost property and guest security procedures at all times
Team Leadership & Rotas
• Supervise, support, and motivate the housekeeping team
• Prepare and manage rotas in line with business needs and occupancy
• Recruit, induct, and train new team members
• Provide ongoing training and support to maintain performance standards
• Lead by example and promote good communication within the team
Stock, Linen & Cost Control
• Manage housekeeping supplies, chemicals, and linen stock
• Complete weekly linen counts and liaise with laundry providers
• Ensure stock rotation and correct use of cleaning chemicals
• Monitor linen quality and follow rejection procedures where required
• Place orders in a timely manner and assist with cost control
Maintenance & Coordination
• Report and follow up on maintenance issues promptly
• Liaise with Maintenance, Reception, and Duty Managers
• Assist with breakfast service during busy periods when required
Health, Safety & Compliance
• Ensure compliance with Health & Safety, COSHH, and fire procedures
• Promote safe working practices and attend required training
• Ensure security of staff, guests, and property
  
  Strong leadership and organisational skills
• High attention to detail and quality standards
• Good understanding of stock control and cost awareness
• Clear communication and customer-focused approach
• Calm, adaptable, and professional under pressure
NOTE - Applicants must have valid right to work in the UK to be considered for this role.