Head of Business Change and Continuous Improvement

This is a critical leadership role responsible for delivering CICA's modernisation and transformation agenda. Reporting to the Director of Modernisation Strategy and Implementation, you will translate strategic priorities into successful change initiatives that improve the experience of applying for compensation and working at CICA. We are looking for someone with significant practical experience of delivering complex organisational change at a senior level, who is equally comfortable engaging with frontline colleagues, influencing senior leaders and working alongside operational, policy, legal, transformation and technical partners to design and deliver sustainable change, ensuring that people, processes and technology evolve together to achieve lasting benefits. Leading a team of change professionals, you will inspire, coach and develop colleagues while fostering a culture of accountability, collaboration and continuous improvement. You will play a pivotal role in engaging stakeholders at all levels, building commitment for change, supporting colleagues through transition and ensuring new ways of working are adopted successfully. Using data, insight and evidence to inform decision-making, you will ensure that change activity delivers measurable outcomes and supports the successful modernisation of CICA's services. As a senior leader, you will build trusted relationships across organisational boundaries, champion innovation and continuous improvement, and provide visible leadership through periods of change while maintaining a relentless focus on delivering excellent services to victims. Main Activities / Responsibilities The job holder will: Leadership

• Provide visible and inclusive leadership for transformation and modernisation, fostering a culture of accountability, collaboration and delivery.
• Lead, coach and develop the team, building capability, engagement and professional excellence.
• Champion change across CICA, support the development of an internal communications and engagement strategy to support leaders and colleagues to successfully adopt new ways of working.
• Represent CICA at transformation, change and continuous improvement forums both within CICA and across the MoJ, including governance boards and communities of practice, promoting collaboration, sharing learning and influencing wider strategic priorities.
• Promote innovation, continuous improvement and evidence-based decision making, contributing to wider organisational priorities.
Strategic Planning and Improvement
• Support the development and delivery of CICA's transformation portfolio, ensuring alignment with strategic priorities and modernisation objectives.
• Support the Director of Modernisation Strategy and Implementation in shaping change strategies and translating these into deliverable programmes and initiatives.
• Develop and maintain a pipeline of modernisation and transformation activity that improves organisational performance and the experience of applicants and staff.
• Use data, operational insight and stakeholder feedback to identify, prioritise and shape improvement opportunities.
Delivery
• Lead the successful delivery of change initiatives, ensuring outcomes, benefits and value for money are realised.
• Establish effective governance, assurance, risk management and reporting arrangements across the portfolio.
• Develop and deliver stakeholder engagement, communication and change adoption plans to ensure sustainable implementation of change.
• Work collaboratively across CICA, MoJ Digital and corporate functions to embed change into business-as-usual operations.
Data and Insight
• Promote the effective use of data, analysis and management information to inform decision making and prioritisation.
• Ensure change activity is informed by evidence, applicant insight and operational performance measures.
• Work with analytical and digital colleagues to develop insight-led approaches to service improvement and transformation.
• Monitor benefits, outcomes and performance measures to evaluate impact and inform future investment decisions., If successful at Stage 1, you will be invited to interview, which will incorporate a short presentation. You will be notified of the presentation topic in your invitation to interview. At the interview we will assess you against the behaviours listed below:
• Leadership
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
At interview you will be asked a number of behaviour and strength-based questions. Interviews are likely to take place in October at our office at 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ. Following the closing date, this job advertisement will no longer be available to view. You may wish to retain a copy for your records. A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles within the organisation, candidates may be appointed from the reserve list in order of merit. We offer flexible working 7am - 7pm, Monday to Friday. However, we ask that candidates make themselves available to attend the office on a full-time, fixed hours basis (9am to 5pm) for the initial one week training period. This is to ensure the best training and consolidation experience for new colleagues. This role is offered on a full-time (37 hours per week) basis. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.


• Significant experience of leading business change, continuous improvement and/or transformation activity within a public service organisation.
• A proven track record of delivering successful modernisation and transformation programmes that deliver measurable business outcomes.
• Experience of leading and developing high-performing teams, including coaching, capability building and performance management.
• Excellent stakeholder management skills with the ability to influence, challenge and build effective relationships across organisational boundaries.
• Strong programme, project and change management expertise, including governance, risk management and benefits realisation.
• Demonstrable ability to understand, interpret and apply data and management information to support decision making and drive improvement.
Desirable
• Professional accreditation in programme, project or change management (e.g. APMG Change Management Practitioner, AXELOS Management of Portfolios, MSP, ITIL, Lean Six Sigma Black Belt (or higher)).
• Understanding of analytical approaches and techniques used to support service improvement and organisational decision making., Changing and Improving
Communicating and Influencing, Presentation Level of security checks required Baseline Personnal Security Standard (BPSS)

The Criminal Injuries Compensation Authority (CICA) is an executive agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives. We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work. This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where you will be expected to work 50% of your time in the office and the remainder at home., The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
• To Transformative Business Services (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.