Head of Contract Operations

CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board! At CHC, we pride ourselves on our values and culture: Accountability: Take pride and ownership of our actions and results. Collaboration: Working together with transparency and trust to drive continuous improvement. Care: Creating a safe and sustainable environment for all. Integrity: Doing what's right and fostering a culture of respect. Excellence: Prioritizing quality services and setting industry standards. Role Summary We're Hiring: Head of Contract Operations UK-based | Travel to customer sites across EMEA West may be required We are seeking an experienced operational and commercial leader to oversee our Contract Operations function across EMEA West. This role is critical to ensuring strong contract governance, commercial performance, operational alignment, and effective customer partnership across a complex portfolio of aviation contracts. About the Role Reporting to the Operations Director, you will lead the regional Contracts function, with responsibility for the governance, performance, and commercial oversight of all live contracts across EMEA West. You will lead a team of Contracts Managers, ensuring robust commercial governance, effective cost control, disciplined change management, and strong customer engagement. Operating at the interface of Operations, Commercial, Finance, and Maintenance, this role plays a key part in driving operational delivery and commercial performance across the region.,

• Lead and develop the regional Contracts team across EMEA West
• Drive contract financial performance in line with budget and "as sold" expectations
• Maximise achievement of contractual incentives
• Ensure robust overtime governance and commercial discipline
• Own and govern the end-to-end contract change management process
• Lead customer governance activities, including monthly, quarterly, and strategic reviews
• Ensure effective alignment between operational delivery, aircraft utilisation, and maintenance planning
• Act as the senior escalation point for contractual risk, governance, and compliance matters
• Foster strong cross-functional collaboration across Operations, Commercial, Finance, and Maintenance
  
  Significant operational, commercial, or contract management experience within a complex operational environment
• Proven experience leading commercial or contract management teams
• Strong financial, analytical, and commercial acumen
• Experience managing performance-based customer contracts and governance frameworks
• Ability to influence and challenge effectively across matrix organisations
• Strong stakeholder management and customer engagement skills
• Experience within aviation or other safety-critical operational environments would be beneficial., Strong commercial judgement with a strategic and portfolio-focused mindset
• Credible and confident, with the ability to challenge constructively
• Accountable, resilient, and delivery-focused
• Collaborative leadership style with strong relationship-building capability
Key Success Measures
• Contract margin versus budget
• Percentage of contractual incentives achieved
• Zero unauthorised contract changes
• Effective and timely customer governance delivery
• On-time departure performance
• Aircraft delivered to maintenance on time and within allocated hours