Heating Services Maintenance & Service Scheduler

As a Heating Services Scheduler you will Ensure the service customers receive from the office and field teams in Heating Services is consistent and seamless, with as few touchpoints as possible. Customers must be communicated with via the channel of their choice in a timely and appropriate manner to ensure they are fully informed and engaged with the service we provide. Customer schedulers will be responsible for ensuring service work is correctly raised in the job management system, checking scheduled routes and adding breakdown work into the schedule in the most efficient way, whilst adhering to provided SLAs. The scheduler will liaise with the engineering population as and when necessary to promote excellent customer service, We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only. If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.

• A minimum of GCSE Maths and English
• Minimum 2 years experience of working in a customer service role, involving an element of selling to customers
• Effective organisational skills in order to plan own work on a daily basis
• Proven ability to match resources within the business to meet customer requirements
• Ability to negotiate with customers and have difficult conversations as and when required
• An excellent communicator, particularly over the phone
• Confident
• High degree of self-motivation and time management
• Resilient, persistent and tenacious, able to take and provide positive and formative feedback in a constructive manner
• Possesses a results orientated attitude
• Good organisation skills and ability to prioritise, including changing of priorities in a reactive environment and situation
• Good listening skills
• Energy and enthusiasm to deal effectively with customers and engineers
• Team player
  
  Competitive salary
• 25 days holiday (plus bank holidays)
• Certas Energy group discount scheme
• Option to purchase additional, sell and/or carry annual leave
• Company Pension
• Life assurance (4x salary)
• Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
• Annual volunteering day