Help Desk Assistant
North Star, Blythswood New Town, Glasgow City
Help Desk Assistant
Salary not available. View on company website.
North Star, Blythswood New Town, Glasgow City
- Full time
- Temporary
- Remote working
Posted today, 1 May | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 13c26e076b7b49cc84c0b5e81cd9bad6
Location ref: Blythswood New Town, Glasgow City
Full Job Description
This is a two-month temp assignment (possible extension) working on the Service / Help Desk at an IT firm in Glasgow. Start ASAP
What you'll do -
Answer inbound calls from internal and external clients
Route calls through to the right engineer or technical specialist
Raise tickets on the system
Escalate urgent tickets
Keep clients informed on progress of their ticket or query
Manage email inboxes
Some Help or Service Desk or IT / ICT experience is ideal, but you'll be offered training and support from day one. As important is a logical, calm and diplomatic manner, and a customer-centric approach to your work.
You must have the right to work in the UK, be able to provide references and be able to work onsite in Glasgow 5 days per week.