Helpdesk Administrator

Murray Recruitment are recruiting Helpdesk Administrators for our client based in Lanarkshire.

This is an excellent opportunity to join a well-established and growing facilities management organisation in a key administrative role. These positions are offered on an ongoing contract basis, providing stability and the chance to play a vital role in coordinating and managing maintenance and repair works efficiently.

Key Responsibilities:

• Handling incoming maintenance requests, accurately logging and prioritising tasks based on urgency.
• Overseeing scheduling by coordinating engineers, subcontractors, and necessary resources.
• Maintaining up-to-date records and tracking ongoing and completed works.
• Assisting with procurement through raising purchase orders for materials, equipment, and subcontractor services.
• Acting as the first point of contact for clients, engineers, and subcontractors, ensuring clear and professional communication.
• Monitoring job progress to meet deadlines and proactively managing any delays.
• Supporting reporting by compiling information on job completion, performance, and service delivery.

Skills & Experience:

• Proven experience in a similar administrative role, ideally within facilities management or a related sector.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills, both verbal and written.
• Confident using job management systems, databases, and Microsoft Office applications.
• High attention to detail for accurate data entry and record keeping.
• Ability to work under pressure in a fast-paced environment.
• Proactive, solutions-focused approach with a commitment to excellent service delivery.

Offering:

• Contract Type: Ongoing contract
• Salary: Up to £27,000 per annum
• Hours: Monday to Friday, 40 hours per week (varied shifts between 8am – 5pm)
• Location: Lanarkshire
• Immediate start available