Helpdesk Administrator

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Glasgow.

This role offers the chance to become an integral part of a dynamic support team, working at the heart of a fast-moving and customer-focused environment. It's perfect for someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering first-class service. If you’re looking to make a real impact in a busy and supportive setting, this could be the role for you.

Key Responsibilities:

• Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly.
• Coordinate engineer callouts and schedule repair visits efficiently.
• Organise and confirm planned maintenance with customers.
• Maintain accurate and up-to-date customer records and databases.
• Raise purchase orders and assist in preparing repair quotations.
• Provide administrative assistance to both the Helpdesk team and Management.
• Regularly update client portals with job progress and completed work.
• Arrange accommodation for engineering staff when required.
• Manage false alarms and ensure proper follow-up.
• Process daily invoicing and ensure accurate billing.
• Support the team by covering during holidays and absence.

Skills & Experience:

• Confident using IT systems with a good understanding of service management tools.
• Experience with simPRO is a bonus but not essential.
• Background in a similar helpdesk or admin role, preferably in a busy office environment.
• Strong communication skills and a proactive approach to customer service.
• Solid understanding of UK geography for scheduling purposes.
• Ability to multi-task, prioritise work effectively, and remain calm under pressure.

Offering:

• Competitive salary from £26,000 to £28,000 depending on experience.
• Monday to Friday working, 35 hours per week (9am – 5pm).
• Generous holiday allowance: 20 days rising to 25 after one year, plus 8 public holidays and your birthday off.
• Company pension scheme and life assurance cover.
• Be part of a friendly, professional team in a supportive and growing business.
• Access to flexible employee benefits.