Hospitality Apprentice

Job purpose: The Macallan apprentice will work towards and complete a SVQ in Hospitality Services at SCQF level 5 as well as SVQ Retail Skills SCQF level 5, whilst working within The Macallan Distillery experience teams on a rotational basis. Ensuring that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan.

What will I learn? Deliver exceptional guest experiences at The Macallan Estate while working towards an SVQ in Hospitality Services & Retail Skills.

-Maintain high standards of service, cleanliness, food safety, and compliance across all food and beverage operations.

-Provide professional dining and bar service, ensuring food and drinks are served efficiently and to a premium standard.

-Develop strong knowledge of The Macallan brand, products, menus, and guest offerings.

Support stock management, replenishment, ordering, and day-to-day operational requirements.

-Work collaboratively as part of the wider hospitality team to create a world-class visitor experience

What qualifications or qualities are required? -Commitment to excellent customer service

-Strong numerical & literacy skills and good communication skills

-Friendly and approachable to all customers and colleagues alike

-Quality driven with high standards of cleanliness and attention to detail

-Strong personal standards of time keeping and a willingness to execute tasks perfectly

-Calm under pressure

-A strong sense of ownership and pride

-Responsible handling of cash and credit card transactions