Housekeeping Supervisor


Housekeeping Supervisor


Cameron, Blythswood New Town, Glasgow City

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 20 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 95ba900a131c4c3eb9b611aaaf14e874

Full Job Description

The scope of the role is to ensure the highest standards of cleanliness and presentation in Guest bedrooms and suites, and the provision and distribution of clean laundry and in-room amenities through supervision of room attendant, portering and laundry teams.

Key things you will be responsible for:

  • Delivery and supervision of daily tasks and checklists including bed making, vacuuming, dusting, polishing, scrubbing sinks baths and toilets, and the removal cleaning and re-distribution of linen and amenities

  • Lead daily briefings and handovers

  • Organise daily workload, delegate tasks and co-ordinate breaks

  • Monitoring performance via checklists and SOPs

  • Provide feedback, and undertake informal counselling to support improved performance

  • Support the team with any shift challenges

  • On job training of new employees

  • Handling and resolving guest feedback

  • Departmental requisitions

  • Handling lost property and reporting damage, theft and loss

    We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

  • People who want to achieve great things - your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.

  • People who are naturally friendly - who genuinely care about our guests and the service they receive.

  • People who will always go beyond what our guests expect from us to make their stay a special and memorable one.

  • People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.

  • People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted., HND/NC/SVQ or equivalent qualification or equivalent experience in hospitality or tourism related field

  • Experience of working in similar quality housekeeping environment

  • Thorough, with keen attention to detail

  • Ability to quickly build excellent working relationships

  • Excellent communication skills

  • Basic IT skills with knowledge of Office software and ability to use technology

    Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

  • Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

    Here's what to expect when you work as part of our team:
  • Free meals when on duty, in our team cafes

  • Pension scheme and Wagestream financial services

  • Long service awards involving recognition with high street shopping vouchers and overnight stays

  • Enhanced holidays with long service

  • Free Leisure Club Membership, with friends and family discounts

  • Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline

  • On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products

  • Lifeworks App - lots of discounts on everyday purchases, with brand that you love

  • Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers

  • Free parking

  • At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.