Housing Assistant

All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis., To provide an effective and customer focused response for housing applicants, tenants, stakeholders and other professionals seeking services from the Housing Team. In doing so to provide housing options/advice and to arrange where required enhanced housing advice/options interviews.

To provide support to the Community Housing & Housing Options Teams to deliver frontline housing services to applications, tenancies and stakeholders, also to play a role within the team in ensuring the council meets its obligations under the Social Housing Charter.

Educated to "Higher" level, NC or SVQ level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

If not already held, you will be required to undertake a period of study to attain the National Standards in Housing Advice and Information at Level 2.

Level 1 Disclosure Clearance