Housing Officer

Your new company
We are currently working with a forward-thinking housing provider to recruit an experienced Housing Officer to join their team in Edinburgh.This is an excellent opportunity for a customer-focused housing professional to manage a varied caseload and deliver high-quality, person-centred housing management services across a diverse tenancy base.
Your new role

• Manage a patch of tenancies, ensuring effective tenancy sustainment and support
• Deliver a high standard of customer service, acting as a key point of contact for tenants
• Respond to and resolve tenancy-related issues including anti-social behaviour and neighbour disputes
• Support vulnerable tenants, working in partnership with internal teams and external agencies
• Monitor rent accounts and take appropriate action to manage arrears
• Carry out property inspections and ensure homes meet required standards
• Maintain accurate records in line with compliance and regulatory requirements

What you'll need to succeed

• Proven experience in a Housing Officer or similar role
• Strong understanding of tenancy management and housing legislation
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage a busy and varied workload
• Customer-focused approach with a commitment to supporting tenants
• Full UK driving licence preferred

What you'll get in return

• Competitive salary and benefits package
• Opportunity to work within a supportive and values-driven organisation
• Scope for professional development and progression

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk