Housing Officer

We have an opportunity for a highly motivated individual to join our Housing team based in Glasgow. You will be working in a team of 9 Housing Officers, 4 full-time Housing Assistants, 1 part-time Housing Assistant, an Area Manager and a Housing Manager. You will work on a variety of tasks, primarily allocations and estate issues and enable the delivery of a high-quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you. The role of Housing Officer will include:

• Deliver a high quality housing management service that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary in Scotland's business plan
• Effectively manage all Anti Social Behaviour, Arrears, Voids and Allocations cases in line with the prescribed policies and practices to build community cohesion
• Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland's customers and to minimise potential risks
• Develop, build and maintain relationships with tenants and other key stakeholders to ensure the effective management of housing services, identify any shortfalls in service delivery and ensure these are acted upon
• Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence
• Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies
  
  Literacy and numeracy equivalent to Scottish National 5
• SVQ3 in relevant area or equivalent qualification
• Proven experience of delivery of high quality tenancy services
• Proven experience of working to deadlines and prioritising workloads
• Proven experience of good practice in resident involvement activities
• Proven experience of analysing and diagnosing problems and implementing solutions
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
  
  View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring service check will be necessary in the event of a successful application which we will pay for. Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £37,094 per annum