Housing Officer

Midlothian Council is seeking applications for the post of Housing Officer to support the delivery of high-quality housing services across our communities. This is an exciting opportunity to join a progressive housing team committed to providing excellent services to tenants, supporting sustainable communities, and helping tenants thrive. As the only local authority in the vicinity of Edinburgh not currently operating under a housing emergency, Midlothian Council is proud of its proactive approach to housing management, investment, tenancy sustainment, and community engagement. We are looking for enthusiastic and customer-focused individuals who share our commitment to delivering outstanding services. This role sits within the Housing Service and offers the opportunity to work closely with tenants, residents, partner agencies, and colleagues across the Council. You will play a key role in supporting neighbourhoods, sustaining tenancies, addressing housing issues, and ensuring our customers receive a responsive and professional service. Main duties will include:

• Managing a designated area and acting as the first point of contact for tenants.
• Supporting tenancy sustainment and providing advice on a range of housing matters.
• Investigating and resolving anti-social behaviour complaints and neighbourhood issues.
• Managing tenancy changes, successions, assignations, and other tenancy-related matters.
• Carrying out estate inspections and helping to maintain safe, clean, and attractive neighbourhoods.
• Contributing to the delivery of excellent customer service and continuous service improvement.
You will be a visible and approachable member of the team with excellent communication and interpersonal skills. You will enjoy working with people from a wide range of backgrounds and be able to build positive relationships with tenants, colleagues, and partner organisations. We are looking for individuals who are passionate about helping people and making a difference in local communities. Previous housing experience would be advantageous; however, it is not essential. We welcome applications from candidates with transferable skills gained in customer service, social care, community work, tenancy support, education, public services, or other relevant sectors. Midlothian Council is a great place to work, offering a supportive and inclusive environment where staff development is actively encouraged. You will be joining a friendly and diverse team that values collaboration, innovation, and continuous learning. Monday - Friday office hours, This role requires Level 1 Disclosure Clearance, the fee for this Disclosure check will be met by you and receipt of the subsequent certificate will be

Operational knowledge of housing policy and related legislation is desirable to deliver accurate information and make balanced judgements within statutory requirements & strict guidelines. The jobholder should have experience of dealing with vulnerable and disadvantaged clients, and have knowledge of giving welfare related advice and signposting to support networks. Knowledge of housing and related legislation in the operation of Council policies and procedures Knowledge of MS Office or similar Spreadsheet and Word processing applications is essential. Homepoint Level 2 or 2 Highers, including English, or SVQ equivalent combined with necessary experience. A diploma in Housing Studies is a desirable qualification. If the jobholder does not meet the educational criteria, they will have to evidence they have the capacity to meet the educational standard. The jobholder requires knowledge of a wide range of jobs and associated activities and will generally need an extended period of relevant working experience to become fully competent & familiar with all aspects of the job (2 years).

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £32,554.06 per annum.