Housing Operations Manager - REQ02427 - 377747

As the Housing Operations Manager, you will report to the Locality Housing Manager/Housing Solutions Manager and assist the operational development of housing services within North Lanarkshire, ensuring a high quality of housing provision and support for our tenants and public.

You will be responsible for the implementation and management of housing services and homelessness, as well as council priorities, performance reviews, welfare reform and integrated services.

A key role will be to develop these services and ensure collaborative working and performance monitoring to respond to the needs of local communities, reflect the growing demand for digital services, and ensure key objectives and targets are achieved., It is a requirement of the post that you participate in the Out of Hours Homeless Standby Service Escalation Officer roster during evenings and weekends. Payments for periods of Standby will be made in accordance with the SJC Salaries Agreement.,

• For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.


We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone .

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL

You should have substantial experience in housing management and service development, preferably gained in a public sector environment with the ability to monitor and maximise performance in all housing service areas. Your experience should include managing budgets and partnership working, with a track record of delivering performance improvement and the ability to motivate and lead a multi-disciplinary team.

Educated to degree level in a relevant discipline with strong analytical skills and excellent communication skills, you should demonstrate high personal drive and motivation to deliver housing solutions to meet the council's priority outcomes.

A leadership or management qualification and experience of risk management are desirable.

The successful candidate will be subject to a criminal conviction check through Disclosure Scotland., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.