ICT Support Technician

ICT Desktop Support Technician

Edinburgh (Hybrid 3 days per week)
167 P/D (Inside IR35)

6-month contract

Counter Terrorism Check (CTC) clearance is required for this role. Candidates who already hold a valid CTC clearance will be given preference.

We are seeking a proactive and customer‑focused ICT Desktop Support Technician to provide high‑quality support within a large, networked enterprise environment. The ideal candidate will be confident supporting users at all levels, managing a wide range of devices, and ensuring an excellent standard of service delivery.

Key Responsibilities

• Deliver effective 2nd line IT support, including triage, break/fix, troubleshooting, and user guidance.
• Build, configure, and deploy devices using Microsoft Windows 11 and SCCM.
• Provide support across Microsoft Office applications, particularly Outlook and Office 365.
• Support IT operations within a large, complex, networked environment, ensuring service levels are met.
• Manage and support a range of devices including laptops, smartphones, and tablets.
• Maintain accurate documentation and apply a structured, analytical approach to problem solving.
• Communicate clearly and professionally, delivering a customer‑focused service at all times.

Skills & Experience

• Strong technical knowledge of Windows 11, SCCM device builds, and Office 365 support.
• Experience delivering IT support in a large organisation or enterprise-scale network.
• Competent in managing and supporting multiple device types (laptops, tablets, mobile devices).
• Excellent communication skills and a confident, user‑focused approach.
• Self-motivated, organised, and able to prioritise workload effectively.
• Strong analytical and troubleshooting skills with a methodical, solution‑driven mindset.

This roe requires an individual who holds, or is eligible to obtain, CTC security clearance. Please send your CV to be considered.