IFS Support Consultant

As IFS Support Consultant you will provide assistance and support to IFS users within the contracted service level agreements. You will be responsible for resolving client issues, offering guidance on system usage, and ensuring a seamless experience with our IFS solutions. Our partner was founded in the UK in 2005, they are trusted IFS Partner with over 20 years of experience helping customers maximise the value of their IFS investment. Today, the company is an IFS Specialised Channel Partner and IFS Premier ISV Partner, supporting organisations end to end from ERP project evaluation and implementation through to post go live support, hosting & managed services, continuous improvement programmes. The company also offers a growing portfolio of complementary products, purpose built for IFS customers. Their work spans a wide range of industries, including manufacturing, energy and utilities, construction and engineering, food and beverage, and service industries. Customers choose them when they're looking for a full service IFS partner with deep technical expertise and industry experience. They are proud to be a growing, dynamic business that offers their employees real opportunities. You'll join a team that values collaboration, innovation and continuous learning, where your contributions help shape meaningful change for customers around the world. What you will do!

• Provide timely and effective support to clients using IFS solutions and Software products, addressing any issues or concerns that arise. This support may be pre or post implementations, upgrades, improvements or business as usual.
• Monitor and respond to incoming issues and communications on the Service Desk and manage and take ownership of faults logged, through to a successful and acceptable solution.
• Communicate with clients to understand their needs and provide guidance on best practices for utilising the IFS system and solutions.
• Troubleshoot and resolve system issues, working closely with the technical and functional teams to ensure prompt and effective resolution.
  
  Previous experience in providing support for IFS systems, demonstrating the ability to handle various client issues and ensure customer satisfaction.
• Proficiency in identifying and resolving issues within the IFS system, demonstrating strong problem-solving abilities.
• Excellent customer service skills to effectively communicate with clients, understand their needs, and provide timely and satisfactory solutions to their IFS-related concerns.
  
  Remote with travel to client sites when required
• 32 days holidays - including Bank Holidays
• An additional paid day off to celebrate your birthday
• Life assurance
• Private healthcare
• Enhanced pension contribution
• Opportunities for professional development and career advancement