In-Room Dining Supervisor - W Edinburgh

Reporting to the In-Room Dining Manager, the In-Room Dining Supervisor at W Edinburgh will have overall responsibility for daily operations of the In-Room Dining team, ensuring guests receive a flawless service. Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is organised, detail-oriented and passionate! As an In-Room Dining Supervisor, key aspects of your role will include:

• Create a positive working environment, while providing support and guidance to the room service team
• Ensure high levels of service are being achieved
• Answer any questions on the menu selection, including how food has been prepared, any modifications that can be made, and what allergens are present
• Communicate with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs and special requests
• Maintain cleanliness of work areas, china, glass and silverware before serving it to guests
• Present physical and accurate check to guests and process payments on service
• Follow health and safety guidelines and policies to report accidents and injuries
  
  Strong organisation and multi-tasking skills
• The ability to stay calm under pressure
• The ability to prioritise
• Confidence interacting with guests
• Good communication skills
• A positive mindset
• A genuine passion for working in hospitality
  
  W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  
  Enhanced holiday entitlement - starting at 28 days (including bank holidays) and increasing with length of service
• Company pension scheme
• Private medical insurance
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
ABOUT THE PROPERTY W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12- storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel helps redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture. Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.